Problems found by customers
A failure only shows up when a customer complains or when someone on the team stumbles on it.
Service · Ongoing support
Going live is only the start. Then comes the ongoing care.
Rules change, systems change and so does your company's routine. ZDZCloud looks after the systems and agents already in use, fixes what goes off track and makes small improvements at a pace agreed with you.
Day to day
When no one looks after it once it's live
The system works at first and slowly falls behind without anyone noticing.
Change requests that go nowhere
The small change your team asked for sits in a queue, with no answer and no forecast.
Outdated rules
The business changed prices, lead times or policies, but the system and the agent still follow the old rule.
Knowledge in one person
Only one person knows how it works. When they go on vacation, nobody touches anything.
What ZDZCloud does
Ongoing care, at an agreed pace
Systems and agents followed closely, with a clear channel to ask for changes and a record of everything that was done.
Monitoring
Error signals, slowness and connection failures are monitored, so action is taken before a problem grows.
Problem fixing
When something goes off track, the cause is investigated, fixed and explained to your team in plain words.
Improvements at your pace
Small improvements go into a list agreed with you and follow a planned rhythm, with priorities set by you.
Agent rules kept current
When the business changes, the agents' rules change with it: what they do, what they ask first and what they never do.
In practice
Ongoing support in everyday work
Illustrative examples, with fictitious companies and people.
A change requested on WhatsApp
Your team asks for the change on WhatsApp, a person from ZDZCloud records the request and the new rule only applies after your approval.
A failure spotted by monitoring
A connection failure shows up in monitoring, is investigated and fixed, with a summary of what happened for your team.
Improvements on an agreed list
Improvements requested by your team become a list with priorities set by you, and each round shows what changed.
How it works
From the first chat to the agent in your routine
No ready-made package: it all starts with your pain point.
Tell us your pain point
A WhatsApp conversation about the routine that takes up most of your team's time.
Free diagnosis
A free freedom diagnosis, in a WhatsApp conversation. You see what an agent can take on and what stays with your team.
You set the rules
We agree on what the agent does, what it asks first and what it never does. Changes to your routine go through your approval.
Follow and evolve
You follow the work, adjust the rules whenever you want and decide the next steps. What doesn't exist yet, we create.
Frequently asked questions
Common questions
Does ongoing support cover systems built by another company?
It can. First we get to know the system, understand how it works and say clearly what we can take on and what needs attention first.
How do I ask for a change?
On WhatsApp, in a channel agreed with your team. Each request is recorded, gets a priority set by you and goes into the improvements list.
How do you notice a problem?
Systems and agents send signals of errors, slowness and connection failures to monitoring. When something looks unusual, a person investigates and lets your team know. What to monitor and who to notify is agreed with you.
Can the agents' rules change later?
Yes. The business changes and the agents keep up. We adjust what each agent does, what it asks first and what it never does, with your approval before the change applies.
Contact
Tell us what you need
Fill in whatever you like. The conversation continues on WhatsApp, with a person from ZDZCloud.